THE RIGHTS OF TOURISTS IN THE DIGITAL ERA:  NEW CHALLENGES AND LEGAL PROTECTIONS

Guldaulet Reymbayeva

Авторы

Guldaulet Reymbayeva Автор

Ключевые слова:

tourist, consumer, tourism services, digitalization, consumer rights, motivation, online platforms.

Аннотация

Turizm sohasining raqamlashtirilishi sayyohlarning turizm xizmatlariga kirish, baholash va iste’mol qilish usullarini tubdan o‘zgartirdi, qulaylik va shaxsiylashtirilgan takliflarni ta’minlaydi. Shu bilan birga, u yangi xavf-xatarlarni ham keltirib chiqaradi, jumladan noto‘g‘ri ma’lumotlar, firibgarlik, shaxsiy ma’lumotlarning maxfiyligini buzish va xizmat sifat hamda xavfsizlik standartlariga rioya qilinmasligi. Ushbu ish raqamli davr sharoitida sayyohlarning asosiy iste’molchi sifatidagi huquqlarini O‘zbekiston Respublikasining qonun hujjatlari, xususan, «Iste’molchilar huquqlarini himoya qilish to‘g‘risida»gi qonun va unga tegishli normativ-huquqiy hujjatlar asosida o‘rganadi. Ishda onlayn platformalar orqali yuzaga keladigan xavf-xatarlar, sayyohlarning motivatsiyasi va xabardorligi, shuningdek, mavjud huquqiy va texnologik himoya mexanizmlarining samaradorligi tahlil qilinadi. Raqamli xizmatlar sifatini nazorat qilish, iste’molchilarni xabardor qilish, majburiy standartlarni joriy etish va buzilishlar bo‘yicha tezkor kompensatsiya tizimini ta’minlash bo‘yicha tavsiyalar beriladi. Tadqiqot natijalari sayyohlarni himoya qilish, raqamli platformalarda oshkoralik va mas’uliyatni kuchaytirish hamda O‘zbekiston turizm sohasining barqaror rivojlanishini ta’minlash uchun huquqiy, texnologik va ta’limiy choralarni birlashtirgan kompleks yondashuv zarurligini ko‘rsatadi.

Библиографические ссылки

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