INNOVATIVE MECHANISMS OF DIGITAL TRANSFORMATION AND IMPROVEMENT OF SERVICE QUALITY IN INTERNAL AFFAIRS BODIES
DOI:
https://doi.org/10.47390/ydif-y2026v2i9/n01Keywords:
Digital transformation, internal affairs bodies, e-government, service quality, information and communication technologies, public administration, innovative management, digital platforms, civil services, institutional efficiencyAbstract
This article provides a scientific and theoretical analysis of the implementation of digital transformation processes in the system of internal affairs bodies, its impact on management efficiency and the quality of services provided to citizens. The modernization of public administration based on digital technologies, in particular, the development of information and communication infrastructure in internal affairs bodies, expansion of the electronic services system and integration of databases are studied. The article also discusses the contribution of digital transformation to institutional efficiency, reducing corruption risks and increasing citizen trust on a scientific basis. The results of the research serve to develop conceptual approaches to bring the quality of service in internal affairs bodies to a new level.
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